AWS Amazon Connect

Simple omnichannel cloud customer contact centre solutions

Introducing your contact centre in the cloud

Partnering with AWS, Telstra Purple Customer Contact Solution Professional Services helps deliver the expertise, experience, and accelerated cloud adoption you need to scale your business. We work closely with you to align the solution to your strategy – bringing together our experience with yours to understand your unique business needs, to help define your requirements and realise desired business outcomes.

Our agile delivery methodology ensures we deliver solutions and services in close collaboration with you to validate the organisational change required for strategy and solution deployment success.

Industry-leading, multi-vendor solutions

Our cloud contact centre services include an industry-leading, multi-vendor customer contact solutions ranging from five to >20,000 seats that serve hundreds of customers across the country and the APAC region. We provide business consulting, business requirements consulting, architecture, mitigation strategy, design, implementation, testing, staff training, and deployment.

Our solution technical capability covers the entire gamut, including:

  • Omnichannel communication
  • Speech-directed IVR
  • Workforce engagement management (WEM) and optimisation
  • Quality management
  • Self-service automation
  • Payment integration
  • Reporting
  • CRM Systems integration
  • Multi-vendor solutions including on Amazon Connect.
  • Our program of ongoing training and talent development ensures that our people bring the skills and experience you need for the success of your customer engagement-focused cloud contact centre solutions.


    Simple and easy to set up and use

    Set up an omnichannel cloud call centre using Amazon Connect in just a few clicks—and watch your agents begin interacting with customers right away. The intuitive AI makes it easy to make changes, as well as create voice and contact flows and agent tasks all without coding that can cost your business time and money.

    Cost savings

    Pay only for what you use, plus any associated telephony and messaging charges. No minimum monthly fees, long-term commitments, and upfront licence charges. Pricing isn’t based on peak capacity, agent seats, or maintenance, so you have better control over your spend.

    Easily scale to meet unpredictable demand

    Have the flexibility to scale your contact centre up or down to respond to change - planned or unexpected - in your business. Amazon Connect is also a part of the Amazon Cloud, which enables you to securely and reliably engage with your customers from anywhere in the world, all from a supported web browser connected to the internet.

    Our Partnership

    Telstra Purple and AWS have a long-standing partnership and alliance. We bring together our proven contact centre solution and service delivery heritage with the power of Amazon Connect to help you realise your vision and achieve business outcomes.

    Unbeatable together

    Unrivalled partnership

    The world's most comprehensive and broadly adopted cloud platform. AWS offers the broadest and deepest cloud functionality, and is recognised for speed of innovation and ability to execute.

    Expertise you can rely on

    Telstra Purple is the independent Professional and Managed Services arm of Telstra. We bring an agile mindset with a proven record in the design, delivery, and ongoing support for transformative solutions large and small.

    Powered by Telstra

    You're backed by the strength and stability of Australia’s largest owned technology services company. Advanced networks with reach and security will support your business across the globe.

    Make a real difference Speak to an AWS expert